-602x508.png "zenithwaveg")
Company Information: ZENITHWAVEG TECHNOLOGIES INC (Company Registration Number: 20251952423, hereinafter referred to as "we") operates the official e-commerce website (domain name: zenithwaveg.com, hereinafter referred to as the "Website"), which primarily provides online sales services for luggage products.
These Terms of Service (hereinafter referred to as "these Terms") constitute the core agreement between you (the "EU user" who accesses, uses, or purchases products through this Website, hereinafter referred to as "you") and us regarding the use of the Website's services and the establishment of a sales contract. Please read these Terms carefully before accessing or using this Website. By clicking "Agree" or actually using the Website's services, you are deemed to have fully understood and accepted all of these Terms, and a legal and valid contractual relationship has been established between you and us. If you do not agree to these Terms, please do not use this Website.
1. Service Scope and Prerequisites
1.1. Service Content
This website provides you with the following services (specific details are subject to the website's actual functionality):
Luggage and Bags Product Display: This includes product details (material, size, features, price), images, user reviews, and other information;
Online Transactions: This website allows you to place orders, make payments, and check order status;
After-Sales Service Portal: This website provides a channel for requesting and communicating with customers regarding returns, exchanges, and after-sales inquiries;
Member Services: This website provides registered members with value-added services such as order history tracking, promotional notifications, and personalized recommendations. 1.2. Prerequisites
You must meet the following conditions to use this website:
You must be at least 18 years of age with full legal capacity. If you are between 16 and 18 years of age, you must use this website with the consent of your guardian, who is responsible for your use of the website.
You must provide true, accurate, and complete personal information (such as delivery address, contact information, and payment information), and promptly update any changes to ensure a smooth transaction process.
You must comply with the laws and regulations of the European Union and your member state, as well as this website's Privacy Policy, Shipping Terms, Returns and Exchanges, and other supporting regulations. You must not use this website to engage in illegal or unlawful activities (such as fraud, dissemination of false information, or infringement of the rights of others).
2. Account Registration and Management
2.1. Account Registration
You can register an account through the "Register" portal on this website using your email address or mobile phone number (preferably an EU number). Registration requires you to set a secure password and complete identity verification (such as an email verification code or SMS verification). You promise:
Your registration information is true and valid, and you will not use anyone else's identity information (such as name, email address, or mobile phone number) to register an account.
You will keep your account name, password, and verification information confidential and will not disclose them to anyone else. If you discover your account has been compromised, you must immediately notify us via our customer service email ([email protected]). We will assist in freezing your account and resolving any potential risks.
2.2. Account Use and Cancellation
Your account is yours for personal use only and may not be transferred, rented, or lent to others. You are solely responsible for any financial losses or information leaks resulting from account sharing.
If you wish to cancel your account, you can submit a request through "My Account - Account Settings - Cancel Account" or contact customer service for assistance. Before canceling your account, you must complete all outstanding orders (such as unpaid, undelivered, or unsold orders). After cancellation, your personal data will be processed in accordance with the Privacy Policy (e.g., deleted or anonymized), and account information cannot be restored.
3. Order Process and Contract Formation
3.1. Order Submission and Review
After selecting a product on this website, you will need to confirm the product model, quantity, price, delivery address, payment method, and other information. Submitting an order constitutes an offer to purchase from us.
After receiving your order, we will review it within one business day. This review will include details such as whether the product is in stock, whether the delivery address is within our shipping range, and whether the payment information is valid.
If the review is successful, we will send you an "Order Confirmation Email," which will constitute our acceptance of your offer and formally establish the sales contract between the parties. If the review is unsuccessful (e.g., insufficient stock or invalid address), we will reject the order and notify you of the reason by email. If you have already paid, a full refund will be provided within 3-5 business days.
3.2. Order Modification and Cancellation
Order Modification: Before your order is approved (i.e., before you receive the "Order Confirmation Email"), you can contact Customer Service to modify order information (such as the delivery address and quantity). If your order has been approved and is in the stocking stage, only the delivery address can be modified (this must be completed before the goods are shipped). Modifications to the product model and quantity are not supported (you will need to cancel the original order and place a new one).
Order Cancellation: Before your order is shipped, you can cancel your order through "My Orders - Cancel Order" or contact Customer Service for assistance.
If you have not paid for the goods, your order will be closed immediately after cancellation.
If you have already paid for the goods, once your order is cancelled and approved, we will refund the money via the original payment method within 3-5 business days (the specific timeframe is subject to the payment provider's processing speed).
If the goods have already been shipped, you cannot cancel your order directly. You must apply for a return after receiving the goods in accordance with the "Return and Exchange Policy."
4. Product Information and Pricing
4.1. Product Information Accuracy
We strive to ensure that the product information displayed on this website (such as materials, dimensions, features, and images) is true, accurate, and complete. However, due to factors such as shooting lighting, monitor resolution, and production batch variations, slight differences (such as color depth or texture details) may occur between the actual product and the displayed information. These differences do not constitute quality issues and will be noted on the product details page.
If you discover a significant error in the product information (such as an incorrect model number or discrepancies in the feature description), please contact customer service immediately. We will verify and update the information and provide you with order adjustment options (such as product exchange or cancellation). 4.2. Pricing and Promotion Rules
Product prices on this website are based on the price displayed on the page at the time of order submission. Prices are in Euros (€) and include applicable Value Added Tax (VAT) within the EU. Shipping costs are not included (shipping costs are calculated separately; see the "Shipping Terms" for details).
If a product price is incorrectly displayed (e.g., significantly lower than the normal price) due to system failure or human error, we reserve the right to cancel the order at the incorrect price and provide you with a clear explanation. We assume no liability for breach of contract.
5. Intellectual Property Protection
5.1. Our Intellectual Property
All content on this website (including but not limited to text, images, logos, trademarks, software code, and page layout) is owned by us or the relevant rights holders and is protected by the EU Intellectual Property Directive and national copyright and trademark laws. Without our written permission, you may not:
Reproduce, disseminate, modify, or adapt the content of this website;
Use the content of this website for commercial purposes (e.g., on other e-commerce platforms or in printed materials);
Misuse our trademarks or logos (e.g., for products or services not related to this website). 5.2. Your Intellectual Property
If you post content on this website (such as product reviews and user photos), you grant us a free, non-exclusive, sublicensable right to use such content. We may use this content for product display and marketing purposes (such as review display and user case studies). However, we will protect your personal information (such as by redacting sensitive information in your username) and will not use it for any unlawful purpose.
If you believe that content on this website infringes your intellectual property rights (such as copyright or trademark rights), you may send us a written notice (including your identification information, the location of the infringing content, proof of ownership, and a request for removal/modification) by emailing us at [email protected]. We will verify and address the matter within seven business days. If infringement is confirmed, we will promptly remove the infringing content.
7. User Conduct Guidelines
When using this website, you must abide by the following Code of Conduct and must not engage in the following conduct:
Violating the laws and regulations of the European Union and your member state, such as disseminating hate speech, discriminatory content, false advertising, or engaging in fraud, money laundering, or other illegal activities;
Infringing upon the legitimate rights and interests of others, such as impersonating others, disclosing others' privacy, publishing defamatory content, or misappropriating others' intellectual property;
Interfering with the normal operation of this website, such as scraping website data through technical means (such as scrapers and viruses), disrupting website functionality, or sending spam (such as large numbers of repetitive messages and advertisements);
Violating these Terms and other rules of this website (such as the Privacy Policy and the Return and Exchange Policy).
If you violate these rules, we reserve the right to take the following actions: issuing warnings, restricting account functions (such as prohibiting orders and comments), freezing or deleting your account. We reserve the right to seek compensation from you for any losses we incur (such as legal damages or reputational damage). If suspected of illegal activities, we will refer your case to EU or local law enforcement agencies for handling.
7. Limitation of Liability and Disclaimer
7.1. Limitation of Liability
Subject to EU laws and regulations, our liability for the services provided on this website is limited as follows:
For direct losses (such as product damage or loss of payment) resulting from the services provided on this website, our compensation shall not exceed the actual amount paid by you for the order.
For indirect losses (such as commercial losses due to delayed delivery of goods or emotional distress caused by inconvenience), we are not liable unless such losses are caused by our intent or gross negligence. 7.2. Disclaimer
We are not liable for your losses in the following circumstances:
Losses caused by your own fault, such as providing an incorrect delivery address, failing to properly maintain account information, or failing to promptly check order notifications;
Service interruptions or losses due to force majeure (such as extreme weather, logistics strikes, or network outages). For details on the definition and scope of these losses, please refer to Article 7 of the "Carriage Terms";
Losses caused by third parties, such as delayed delivery by logistics providers or payment failures caused by malfunctions in payment institutions. We will assist you in navigating the situation with the third party, but we will not be directly liable;
For third-party links provided on this website (such as links to social media and payment platforms), we are not responsible for the service quality or information security of these third-party platforms. You access these third-party links at your own risk.
8. Updates to Terms and Notices
8.1. Updates to Terms
We may amend these Terms based on changes in EU laws and regulations, adjustments to our website's operations (such as the addition of new features), or user needs. The amended Terms will be posted prominently on the homepage of this website (such as the "Terms of Service" section at the bottom), with the new effective date indicated. The posting period will be no less than 7 days. 8.2. Notification Methods
If the revisions affect your core rights (such as changes to order rules or limitations of liability), we will provide additional notifications through the following methods:
Sending a "Terms Update Notification Email" to the email address associated with your account;
A pop-up window will appear when you access this website, prompting you to confirm your reading before continuing to use the service.
Your continued use of this website after the revised Terms take effect will be deemed your acceptance of the revised Terms. If you disagree with the revisions, you may cease using this website and cancel your account as agreed.
9. Dispute Resolution and Governing Law
9.1. Dispute Resolution Methods
If a dispute arises between you and us regarding these Terms or the services on this Website, we recommend resolving it through friendly negotiation (you can contact customer service at [email protected]). If negotiation fails, you may choose to resolve the dispute through the following methods:
Filing a complaint with the consumer association in your member state for mediation;
Submitting a dispute request to the EU Online Dispute Resolution Platform;
Filing a lawsuit in a court with jurisdiction over our company (or, if permitted by the laws of your member state, a court with jurisdiction over your location).
9.2. Governing Law
The formation, validity, interpretation, performance, and dispute resolution of these Terms shall be governed by EU laws and the domestic laws of your member state (such as the EU Consumer Protection Directive, the German Civil Code, the French Consumer Code, etc.). In the event of a conflict between EU law and the laws of a member state, EU law shall prevail.
10. Contact Information
If you have any questions about these Terms, or require assistance with your account or order, please contact us through the following methods:
Company Name: ZENITHWAVEG TECHNOLOGIES INC
Official Website: zenithwaveg.com
Business Email: [email protected] (Email is preferred; we will respond within 1-2 business days.)
Company Registration Number: 20251952423